We can be reached via e-mail at: info@giftbasketstogo.net
Shipping Policy
We SHIP to US and CANADA
Orders received by 11:00AM EST will be shipped the same day.
Our shipping is done via CANPAR. Deliveries are made between 9 AM and 5
PM EST Monday through Friday, with the exception of statutory holidays. We are unable
to accept time specific deliveries. Delivery times are estimates and are not
guaranteed, unless SELECT shipping is chosen. SELECT service does not apply
between December 22 and January 2. Shipment times reflect business days. CANPAR
is unable to call ahead to arrange delivery. If this is requested, it will be
your responsibility to contact the receiver.
Delivery-CANADA
POST
We use Canada
Post for shipping to PO Box addresses and RR addresses within Canada. Deliveries are made between 9 and 6 EST
Monday to Friday. Canada Post does not allow time specific deliveries (eg. by
1pm). Canada Post does not phone to arrange deliveries. Delivery times (eg. 2 day) are estimates and
are not guaranteed. Shipment times reflect business days. Shipping to remote
locations in Canada, may require more time and an increase in shipping costs,
you will be contacted for approval if additional fees are necessary. We will
not be held responsible for delays due to weather or other acts of God. If a
package is returned to us, we will be charged for return shipping, this charge
will be passed on to you and your credit card will be charged this amount. No
refunds will be provided for any reason, at any time for shipments or product
using this method so you ship at your own risk.
Nunavut, Yukon, Northwest Territories, and Alaska Shipping
Please contact us for shipping rates. Please state the name of the basket or SKU number as well.
Hospital/Retirement/Colleges/and
the like
Gift Baskets
to Go will not be held responsible for baskets that have been delivered to
shipping and receiving, but not forwarded to the patient/student/recipient by
the accepting facility. We recommend shipping to the patient's home if at all
possible.
Back to top
Non
Delivery/Re-Delivery
If a recipient
is not home when a gift is delivered, a note will be left on the door
instructing the recipient to either call the number provided to arrange for
delivery or to sign the note with instructions as to where to leave the gift
for a re-delivery attempt the following business day. After two attempts, the
gift will be returned to us. We will inform you immediately for further
delivery instructions. An extra delivery charge will apply.
Incorrect Address
If a basket is returned to us due to an incorrect
address provided by you, we will contact you immediately for a correction, and
the package will be re-shipped at an additional shipping fee. It is your
responsibility to provide us with a complete and correct address. Please check
your addresses carefully! (Including a daytime phone number where the recipient
can be reached is highly recommended.)
NSR (No Signature
Required)
We will, if requested by you, leave a gift on the porch
or by the back door with a "NO SIGNATURE REQUIRED" sticker. However,
we assume no responsibility for the package against theft, weather, or any
other occurrence, once the package has been left in the requested location.
Hospital/Retirement/Colleges/and
the like
Gift Baskets to Go will not be held responsible for baskets
that have been delivered to shipping and receiving, but not forwarded to the
patient/student/recipient by the accepting facility. We recommend shipping to
the patient's home if at all possible.
Back to top
Returns
-
Single orders, which are cancelled after they have been
built are subject to a 20% restocking fee. Multiple orders which are cancelled
after they have been built are subject to a 50% restocking fee.
-
All damaged shipments must be reported within 5 business
days. We will make every effort to replace damaged items within this time,
however we cannot be responsible for damage not reported within this time
frame. Please keep all damaged merchandise and packaging as it may be requested
by the carrier.
-
Any goods returned to Gift Baskets To Go without prior
authorization will not be refunded. The shipping costs of unauthorized returns
will not be refunded. All goods authorized for return by Gift Baskets To Go,
must be in their original box and in good condition. No credits or replacements
will be processed, until the returned merchandise is received by us. Shipping
and handling charges are non-refundable.
-
All orders cancelled after the credit card has been
processed are subject to a $5.00 cancellation fee.
-
Holiday baskets which are returned to us, because we have
been unable to deliver them for any reason are non-refundable. Due to their
nature, all holiday baskets, unless damaged, are non-refundable.
We reserve the right to change, amend, update or cancel this
policy at anytime without notice.
Back to top
Privacy Statement
For each visitor to our Web page, our Web server
automatically recognizes no information regarding the domain or e-mail address.
We collect the e-mail address of those who communicate with us via e-mail,
aggregate information on what pages consumers access or visit, user specific
information on what pages consumers access or visit and information volunteered
by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and
is then discarded, used to improve the content of our Web page, used to
customize the content and/or layout of our page for individual consumer and
used by us to contact consumers for marketing purposes.
If you do not want to receive e-mail from us in the future,
please let us know by sending an e-mail, calling or writing, and telling us
that you do not want to receive e-mail from our company.
Terms of Use Statement
You understand and agree that the owners of this site shall
not be liable for any direct, indirect, incidental, consequential or exemplary
damages, including but not limited to, damages for loss of profits, data or
other intangible losses (even if the owners of this site have been advised of the
possibility of such damages), resulting from the use or the inability to use
the product(s) and or service(s) or any misuse of the product(s) and or
service(s) in a manner not in accordance with their intended use.
Back to top
